Welcome to All About Management Courses, today we’ll tackle an article about Communication Skills in the Workplace. Communication is a soft skill that is required anywhere, especially those out working in marketing.
When we talk about Communication Skills in the Workplace, it basically takes up a point of view of the employer/ Company. What the company needs in an employee, what expertise he/she should have.
What are Communication skills?
Firstly, let’s understand what are Communication skills. It’s a soft skill employees and employers have about how they deliver their message and the way they deliver it.
The success depends upon how well the message is delivered and how much clarity the recipient has on the message. A person who can easily deliver their message in a way that the recipient understood it completely, those people are considered as good communicators.
Usually, extrovert personality types excel in communicating. This is due to their friendly nature, they usually meet a lot of people and thus have an idea about how to convince or explain something to a person.
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Importance of Communication Skills in the Workplace
Communication is one of top soft skills that is searched for in a potential employee. After the pandemic, not just verbal communication skills, written skills are being appraised as well.
When you are at work, you are expected to deliver your message well, you listen to the instructions properly and act accordingly. Even for the managers, they are expected to be able to deliver their message to their team in a way that everyone has a clear idea about what their target is.
When an employee has to send a request, data details, report, or anything to their colleagues or higher ups, they are expected to be able to write the mail in a clear and professional format. Because if the mail is unreadable by the recipient, it will just waste the organization’s time to rewrite the report and send again and then evaluate it again.
At the marketing level, it is especially more essential that the message is delivered properly. The target of the marketing team is usually the customers. So they should be able to deliver the proper message to the people about what they are saying and advertising about their product or service quality.
When you think about all these things that happen at work, you will get an idea why Communication Skills in the Workplace are important.
Communication Skills
Now, onto the main content about the Communication Skills in the Workplace. Despite communication itself being a soft skill, there are several sub skills in this skill.
These sub skills of communication are vital points in the workplace where things have importance in do or die situations. That’s why, I’ve narrowed down these skills for everyone to know and study about, they are mentioned below :
- Open Minded
- Confidence
- Listening
- Writing
- Friendly
- Empathy
- Respect
- Adapting
- Responsive
Being Open Minded
The first on the list of Communication Skills in the Workplace is being open minded. Open minded simply means listening and having an open mind towards new ideas.
At the workplace, new ideas are like your key to success. Having an open mind. And listening to others ideologies and accepting them, thinking and understanding the reason behind it can help you learn something new. Being open minded is an essential factor to keep learning.
Confidence
When communication and Communication Skills in the Workplace are being discussed, confidence has to be brought up. Haven’t you heard the saying, “confidence is the key”, it basically says, the more confident you are, the higher chances of your success.
At a workplace, you must have confidence, confidence in your idea, in the way you present it, the way you deliver it, the way you answer to others. It shows that you believe in your words, you aren’t lying and can be trusted.
Ask yourself a question, would you believe a person who hesitates after you ask them a question? Your answer will be no. Or try to look up to your superiors, are they shallow or confident while speaking, you’ll get why they are at the top of the chain.
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Listening Skills
Moving on the list of Communication Skills in the Workplace, let’s talk about listening skills.
It’s a simple enough skill, but has a heavy impact. Just failing to listen to instruction, order, reading the mail completely, etc. can end up causing a lot of trouble for the employee. Listening skill is something that every person should have regardless of whether it’s at work or not. This can become the reason for your promotion or you being terminated from your job.
For this skill, you just have to focus and listen, understand and acknowledge. That’s it, that’s all it takes to learn and master this skill.
Writing skills
In Communication Skills in the Workplace, along with your verbal skills, you also should be well versed and fluent in your written communication. It’s a type of communication that is used to share and receive official information.
When typing up formal and informal mails, making up a report, presenting a trend bar, and other similar things in written form, the person should be skilled enough to deliver their message to the recipient so that the recipient understands the message clearly.
Being Friendly
This is a tricky one, the world tells you not to trust anyone, but if you’ve been in the corporate world, you’ll understand that trust is a vital factor that the companies try to build in their employees. That’s why I bring this factor of ‘being friendly’ in the list about the Communication Skills in the Workplace.
Being friendly is a simple task, you are not expected to give them a lot of time, even a simple gesture is enough for you to be considered friendly. Helping your colleagues, underlings, guiding them, this is all that is needed to be friendly to someone, because these things build trust in your team.
You are not at war, at the workplace, you need everyone and everyone needs you, it’s that simple.
Empathy
When talking about Communication Skills in the Workplace empathy can’t be omitted out. It’s a technique of understanding the other person’s situation by imagining what would happen to you.
This technique is used so that you can understand what the person wants to tell you, where he is coming from, what target he/she is trying to give and why. It can even help avoid conflicts if a person empathizes with the angry person.
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Being Respectful
Why is respect here in the list of Communication Skills in the Workplace? Well the answer is simple enough, at the workplace, you must talk to everyone, I mean everyone with respect. It’s your workplace, not your home. And let’s be honest, everyone wants respect, you wouldn’t respect a person if he didn’t respect you.
In terms of communication, respect refers to factors like letting others speak, listening to them, respecting their time and privacy, talking to them in a manner that shows respect. May it be your superior or underling, you must be respective. Not not only builds your character, but also makes you a person that people can count on.
Adaptive Nature
Adaptive nature refers to your words, style of talking, topics when communicating with others. This is a vital skill of Communication Skills in the Workplace.
A person should be able to understand the other person or group of people, that’s how they understand the crowd. Once you know the crowd, it’s easy to chat up with them or convince them, you just have to adapt to their way of things. This is an excellent technique used in the marketing field.
Being Responsive
Ending our list of Communication Skills in the Workplace with one of the major ones, Response. When you are talking to someone, telling them about this amazing show you just found about, and their response is just nodding while they text on their phone, how motivated will you be to continue the story?
In the same way, at the workplace, when someone is saying something, you must be responsive. Be participative, ask questions, give answers, even if they are wrong answers, give them. The speaker just wants a response to be motivated, not the feel as if he/she is speaking in an empty room.
If the speaker doesn’t get any response, they will slowly start to wind up their message into a short and on point technique, which may sound good, but this makes you miss on those special tips that he/she could have lent you on.
Of course there are several other things there that you may miss on, such as confusion on the speaker’s side about if the message was delivered properly or not, or was it delivered at all?
That’s why, even being responsive is a part of Communication Skills in the Workplace.
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What is the purpose of communication?
The purpose of communication works 2 ways. It is to receive a message and to deliver it.
How to improve communication skills?
Communication skills can be improved by practice and experience. The more you communicate, the better you get. The more you learn, the more you can understand and explain.
What are the 5 basic communication skills?
The most basic 5 communication skills are Listening, writing skills, being responsive, empathy and confidence.
Final Words
Work is a sensitive place, every word can have an effect on your career and future. So I hope I was able to deliver my message clearly to you, and helped you understand the importance of above mentioned skills.
I hope this article about Communication Skills in the Workplace was helpful to you. If you have any suggestions or additions, let me know in the comment box.